View Full Version : Problems with new Territory - anyone???
Mechan1k
22-02-05, 06:29 PM
Just wondering if anyone else has had problems from factory ... and see if it's a common issue on all models.
Mine dropped all of it's power steer fluid on the garage floor overnight (1st day I had the car). Car was towed back to Ford the next morning (was a 5c part ... a rubber O-ring cracked and leaked power steer fluid everywhere.)
Other than that I have had quality control issues really ... like bad panel fitment under drivers door behind the front wheel arch ... scratches on the dashboard top ... suspension clunking (normal in a new car ... everything was tightened up fine at 3,000km).
Everything is fine on the car now ... and I am happy with it.
I also know someone with a TS that overheated not long after driving out of Ford in the first day ... their thermo fans were not hooked up.
A work colleague is getting bad vibrations while driving (AWD) .. and Ford has checked it out and rebalanced and realigned everything .. and he still has problems.
Anyone else with teething problems from new????
johnydep
23-02-05, 11:48 AM
Ford Quality Control leaves a lot to be desired.
I had a rattle at the rear left passenger side, when back to the dealer numerous times and they kept saying it was fixed, but everytime I drove it away the rattle returned.
In the end I found it, the seat belt would rattle in the returned position because the factory had left off a felt pad that the metal part is meant to rest on.
Another problem was breaks, which was fixed with a PCM upgrade.
Mechan1k
23-02-05, 11:58 AM
What probs did you have with the brakes????
Apart from it being supplied with a near-dead battery initially no other probs at all.
i had heaps of electrical problems, youd be driving along loose the speedo, tacho, ac fan, and get all sorts of warning lights [oil, brakes etc] pull over turn it off and on again and get different lights or everything would work fine. got towed to the dealer 4 times [160k round trip] and only delivered back twice. ford service told me it was a faulty himm module. 2 weeks later drivers door wouldnt latch and drivers window broke a mount and got stuck down , towed to dealer agian, so at about $5 a k for tilt truck hire i dont think ford made much money off me.
Mechan1k
23-02-05, 03:27 PM
That's what the new car warranty and Roadside Assist is for I guess.
Damn man ... you must have got a Friday car ... hope it's all fixed up now.
johnydep
23-02-05, 09:45 PM
What probs did you have with the brakes????
I'll give you the short story, as I have already covered this on another Ford Forum.
First time:
On the highway travelling at 110km/h, I almost missed a turn off and had to break hard (not hard enough to get the ABS working), but the vehicle was not slowing down correctly, felt like something was under the pedal, I had to put an excessive amount of pressure on the pedal to slow the vehicle down.
Second time:
On a highway road that has a traffic light, I was travelling at 100km/h and the lights changed, same problem as above occurred but worse. The Pedal was as hard as a rock and the brakes felt like they were only working at 15%, I was literally standing on the brakes and only just stopped in time.
Both times the Terri went back to the dealer, and they said the problem was been fixed. I have had no problems with the brakes after the second go by the dealership tech people.
A few others have complained about similar experiences, but I have not heard any more from them.
Stuff like the O ring cracking can unfortunately happen pretty much anytime - im not convering for Ford here, all im saying is that it is possible. However, a good PD check (PD being pre-delivery) will see a mechanic going through stuff like that to make sure it doesnt happen.
Obviously if anything does happen the best thing to do is document everything and take it straight back, but one of the most important things to check when you first pick up the new car is if the PD check has been done. Ask to see the report if possible because it will document any signs of problems that may arise in the future.
bfiipursuit
24-02-05, 08:45 PM
My dad got his a few weeks ago, its been back to the dealer to have a few things fixed, eg. Heat Shield Rattle, Drivers Side Door trim replaced - scratch, steering wheel airbag cover replaced scratch, and i think the electric seat is now playing up....
Ok, now i dont mean to have a go at you and im not by any means suggesting you didnt look, but really, that is the kind of stuff you should be looking for when you first pick the car up.
The more you can find then, the more chance you have of it being fixed. Because in your case for example, the dealer could now say 'well you must have scratched that when you were driving it', even if that's not how it happened.
Thats why its vital to make sure that the car is 100% how you want it when you pick it up, it can be very difficult to get things fixed afterwards, simply because there may not always be proof.
No problems with Mrs RATT's Territory so far.
paulvdb
25-02-05, 02:12 PM
No problems with Mrs RATT's Territory so far.
Yes but if Mrs RATT has a problem then she WILL get it fixed properly no matter what - or else you are out the door :-) Something handy about having a partner supplying the car from his work place.
my inlaws had nothing but trouble with theres first the head gasket went about a month after they bought it and then the power window some how droped out of the rubbers and stuffed the motor for them and then a day job lasted 4 days because they ordered the wrong part and they had a rattle on the front passenger side and than they got the little spot lights on the front and the driver side one fell out and they put the wrong optional extras in the car so u can say it has been 1 big stuff up :nothappy::mad:
Guys this thread is really scaring me. Ivé only had mine for a week, and it was delivered with poor wheel aligment, and now it has this really nasty rattle from somewere underneath. Sounds like an exhuast mount has come adrift or something.
Anyone remember the old leyland P76?? That got COTY as well, but turned out to be a real lemon due to it's quality control problems. Hope someone at ford is awake and tightens up quality before we all end up with a Territory P76 :saywhat:
grahill
27-02-05, 09:25 PM
Slight steering wheel shudder every now and again, and a few plastic mouldings needing re-seating, otherwise very, very happy.
I suggest that any vehicle with problems goes back to the dealer, and if no solutions there, try Ford directly. You have a warranty and that is what it is there for, use it. I know sometimes it can be concerning, but every car (any make) can have teething problems. I know a few local Commodores here with electric front seat issues, cigarette lighter catching fire when a car fridge was plugged into it, wheel nuts breaking off while driving, towbar issues and rattles like nothing heard in previous vehicles that they have had. The point is get it fixed and DON'T take "every Territory does it", cause it isn't true. For every 10 good ones, there is always at least one with some problems, well that is what I heard from a dealer anyway.
bfiipursuit
02-03-05, 11:46 AM
Ok, now i dont mean to have a go at you and im not by any means suggesting you didnt look, but really, that is the kind of stuff you should be looking for when you first pick the car up.
The more you can find then, the more chance you have of it being fixed. Because in your case for example, the dealer could now say 'well you must have scratched that when you were driving it', even if that's not how it happened.
Thats why its vital to make sure that the car is 100% how you want it when you pick it up, it can be very difficult to get things fixed afterwards, simply because there may not always be proof.
No shit hay... All the scratches were picked up and noted before we took delievery, I just had to take it back when they got the new parts in for them to replace them :jerk: Had to wait a week for a new door trim to arrive.
bfiipursuit
02-03-05, 11:48 AM
Guys this thread is really scaring me. Ivé only had mine for a week, and it was delivered with poor wheel aligment, and now it has this really nasty rattle from somewere underneath. Sounds like an exhuast mount has come adrift or something.
Anyone remember the old leyland P76?? That got COTY as well, but turned out to be a real lemon due to it's quality control problems. Hope someone at ford is awake and tightens up quality before we all end up with a Territory P76 :saywhat:
Ours had this problem to, scared the shit out of me the first few days of driving around, its only a heat shield on the exhaust, easily fixed if you let your dealer know at 3000 km service. :wink_2:
Mechan1k
03-03-05, 03:47 PM
Stuff like the O ring cracking can unfortunately happen pretty much anytime - im not convering for Ford here, all im saying is that it is possible. However, a good PD check (PD being pre-delivery) will see a mechanic going through stuff like that to make sure it doesnt happen.
Obviously if anything does happen the best thing to do is document everything and take it straight back, but one of the most important things to check when you first pick up the new car is if the PD check has been done. Ask to see the report if possible because it will document any signs of problems that may arise in the future.
I understand about a rubber O-ring ... they are mass produced and is a small cheap part than can fail without warning.
I took it back with a list of cosmetic defects ... and they were fixed ... kind off ... the scratches in the dashboard were sanded down ... as I was told it's best not to replace the dash top as I'll end up with all sorts of rattles and probs afterwards (a friend had it done to is Falcon and he had a heap of rattles after it was replaced).
I still have the small panel under the driver's door behind the front wheel arch wanting to come away ... I'll give it back to Ford again to fix.
Also I remember that the driver's wiper arm had the little cap missing over the bolt where the arm pivots (apparently it's missed on a lot of vehicles). I got that replaced on the first service no problems.
-----------------------------------------------
But as mentioned in another thread ... this is a first of a model line ... there are always going to be teething problems ... there usually always is ... I am thankful I haven't had an serious problems so far (comparing to other owners) ... but I am keeping a close eye on the car ... and always checking my fluid levels (especially after the p/steer issues I had).
We all have a factory warranty ... and it's there to be used ... all you have to do is voice your concerns to Ford and get them to fix/replace the problem.
OK - got the new Territory, so far the car has run well. Only problems are with bad fitting plastic mouldings. Especially around the metallic inside door handle inserts. These are truely bad!!!!!.
Otherwise so far - impressed, overall the car has lived up to what I expected (TS AWD) only other two problems have nothing to do with the manafacturer but the dealer who fitted the std towbar even though I requested (multiple times) for the heavy duty one. Also I would expect to have a full tank of gas!!! - in this case nope only 1/4 full.
So hopefully I got a Wednesday one!!!! - I guess time will tell.
paulvdb
05-03-05, 06:24 PM
OK - got the new Territory, so far the car has run well. Only problems are with bad fitting plastic mouldings. Especially around the metallic inside door handle inserts. These are truely bad!!!!!.
I'll be asking for replacements for those this week on my 3000k service - they fall out. The manufacturer really isn't thinking about quality processes - these look nearly hand made.
Only one quality issue, which is the driver's power window dieing on my Wife, and then having the worst customer service from the dealer (big one in Sydney's south, i.e. Rockdale) Otherwise no problems with car at 5 thousand kms. This has been said in the owner's thread, but I thought it could be posted here.
Only one quality issue, which is the driver's power window dieing on my Wife, and then having the worst customer service from the dealer (big one in Sydney's south, i.e. Rockdale) Otherwise no problems with car at 5 thousand kms. This has been said in the owner's thread, but I thought it could be posted here.
Try the service manager at their "city" branch. Very helpful chap.
Try the service manager at their "city" branch. Very helpful chap.
I would love too, and have been considering a move to another service branch other than the one there. I had problems there with my XR6 (Au3 VCT) and was really not going to consider them for my Territory, but they offered me a deal I could not refuse (pay the Xr out, and still give me fleet owners. The Xr had 112,000 KMs on it) and no other dealer would touch it.
Will the inner city branch have the same information about my Territory as Arncliffe did?
The Taipan
11-03-05, 09:55 PM
I have a TX RWD - I am very happy with the car itself, but have had a few problems along the way. Initially my salesman picked up a scratch on the windscreen that was missed in the delivery inspection, so it was replaced under warranty. As was the catch on the bin for the 2nd row passengers. I have had the rear passenger door adjusted twice for poor alignment, it requires far too much force to close (like the VT commodores!). They told me it was realigned last time, but when I got to look at it in daylight they had only put some grease on the lock...
The worst thing is the service department kept ****ing up the ordering and delivery of parts and so I'd have to take the car back AGAIN when the right part came in - of course I'd have to be the one to ring and follow up on when the part arrived because they forgot to call...
The car is back in tonight for yet another adjustment of the left rear door, plus a few other jobs - most serious of which is a loose brake pedal! Initially I thought it was a problem with the cruise control, as the CC wouldn't stay activated - but then one night I was driving and noticed the reflection of my brake lights behind my, depsite my having my foot off the brake. Further examination revealed a loose pedal. I have got them to check the pedal and the pads for wear. I have also noticed a clunk in the rear suspension when the car changes load from a left to a right turn, or visa versa.
I rang for an update at 1800 as that was the time I was told they needed to check - they would call back in 5 minutes... its now 2050 and they finish at 2100... I have rung 4 times and noone will answer the phone...
The Taipan
14-03-05, 10:05 AM
Picked up the Territory on Saturday morning - the guy said he had two guys call in sick and forgot to call back. I rang four times during that evening and got no answer... It turns out the brake pedal switch has a spring which returns the pedal into position - that spring needs replacing - we have to wait on a new switch to come in... the other jobs? Oh whoops they forgot...
The guy then tightened up the mirror, suspension bolts and had a look at the door but failed to fix anything despite having the car for just shy of 24 hours, and the massive inconvenience of having to go back again when we don't own a 2nd car and they no longer offer courtesy cars at Ford dealerships anymore!
jimt3te50
17-03-05, 01:55 AM
as a ford man (through and through) the hardest decision I had to face was not buying a territory for my fiancee- she ended up with a kluger.
now as hard as it is for me to admit I bought a "boring" car, toyota's quality control and product finish is the exact reason we did what we did.
i remember reading all the articles for the awards the terri won, and how excited i was to have a demo for a week- but I don't think there was an award given where the terri didn't have some form of glitch or failure.......
nothing against the terri (nothing at all), just ford's typical approach to QC.....
the worst car for QC I have ever bought (apart from an AU1 xr8 sedan- let's not go there) is my current $65k T3 TE50- believe me, your issues are insignifficant!!
good luck with them all tho guys n gals!!
The Taipan
17-03-05, 10:17 AM
Not so sure about the Klugger err Kluger, from what I have heard QC aint quite up to Toyota's usual excellence from a couple of Kluger owners I have met...
None of my problems with the car have been major ones, BUT - I do consider the stuffups by the Ford "Service" department major...
MR_SIDO
17-03-05, 04:01 PM
Who says Ford Dealers dont supply Courtesy cars anymore, the good ones still do........ :wink_2:
And a brand new one at that....
Sorry to hear you guys are having trouble, we have sold many Territory's and only a handfull of them having MINOR issues. It does help however to the whole dealer experience, that issues are sorted out quickly and professionally.
Sometimes this does not happen which leaves a negative impact on the customers perception of the dealership and their vehicle. I'm not saying that we dont have customer problems, all dealers will, its how you handle them that ultimately decide wether or not they will buy your product again.
TerritoryLover
17-03-05, 10:56 PM
I've just had my new Territory delivered - I love it! TS RWD in Indiana (Accent bumpers) with third row seats, REX3 entertainment system, fog lights, window tint, and reversing sensors (how did I ever live without those?!).
A couple of quality control issues - lid of third row cubby has come off, squeak from front passenger seat...nothing that can't be fixed at the 3000km check.
Does anyone else have the REX3 system? My kids love it, but I'm not that impressed by the video quality - the DVDs look like bad copies. Is this how it should be? Also, they are supposed to be able to listen to it through the stereo speakers but currently can only listen through the headsets. My dealer is going to fix this but says that on models below the Ghia this is the way it will be from now on (despite what it says on the website).
Also, does anyone else find that some radio stations sound "tinny" on the stereo system? I'm in Melbounre and 101.9 Fox FM especially sounds mettallic most of the time.
Finally, there is a very brief metallic vibration sound under heavy acceleration as I pass throuh 200 RPM. Is this common?
Has anyone else found the cargo cover to be useless when you have a third row? I wish there was a way to store it while the third row seats are up - it sits in my garage all the time now...
Looking forward to many years of enjoyment from this great car.
I've just had my new Territory delivered - I love it! TS RWD in Indiana
Congratulations on your purchase TerritoryLover, another Indiana TS
........
Does anyone else have the REX3 system? My kids love it, but I'm not that impressed by the video quality - the DVDs look like bad copies. Is this how it should be? Also, they are supposed to be able to listen to it through the stereo speakers but currently can only listen through the headsets. My dealer is going to fix this but says that on models below the Ghia this is the way it will be from now on (despite what it says on the website).
.......
I don't see why the Ghia would be the only one that can play REX through the car's audio. I installed the Audio AUX-IN cable myself in my TS and the loom is all there, you just have to plug it in and this is what the REX uses AFAIK. Cannot comment on the REX video quality as I have an aftermarket SONY system to keep the kids amused though I am researching an integrated system using the Blaupunkt interface.
Has anyone else found the cargo cover to be useless when you have a third row? I wish there was a way to store it while the third row seats are up - it sits in my garage all the time now...
....
Yes, cargo cover has to come out when 3rd row in use. This didn't surprise me and hasn't been a problem.
bfiipursuit
18-03-05, 12:21 PM
[QUOTE=TerritoryLover]
Finally, there is a very brief metallic vibration sound under heavy acceleration as I pass throuh 200 RPM. Is this common?
[QUOTE]
Heat shield needs to be tightened, easily fixed. :1syellow1
I've just had my new Territory delivered - I love it! TS RWD in Indiana (Accent bumpers) with third row seats, REX3 entertainment system, fog lights, window tint, and reversing sensors (how did I ever live without those?!).
Has anyone else found the cargo cover to be useless when you have a third row? I wish there was a way to store it while the third row seats are up - it sits in my garage all the time now...
Looking forward to many years of enjoyment from this great car.
Congrats on your new car, Had similar Quality issues with mine (and more actually, the Quality control seems to be non-existant) but on the plus side no probs getting any issues fixed, and once they are you will really love the car.
The cargo cover is totally useless with a third row installed, It simply was not taken into acccount during the design phase it seems. Mine also sits in the garage still wrapped in it's original plastic. There is also one for sale in ebay, I guess for the same reasons. Quite sad as it's not too hard to design a different lid that can be stored in the car.
7000 Ks TS RWD and 2 litres of oil vanished into the ether. Charged $76 by the idiot dealer because it wasn't a scheduled service item. If this is the case I'm glad I didnt seize the motor. i suppose they would have charged me $1500 for a new one because it wasnt a scheduled Item.
No smoke, no leaks. This thing eats oil. So we now have a sealed dipstick (dont they trust me) and I must come back in 3000 ks. Well, I'm going to Burliegh head with the kids with this in the back of my mind, unable to check the oil.
$50000 for my first Ford and I now know why I want do it again. I can't trust the thing. The finish is not great or the paint-match on the body mouldings. The squeaky seat was fixed by the team who dameaged the plastic seat molding by overtightening the screw that held the easily scratchable plastic together. The wheel alignment needed attention as did the door pillar moulding need to be seated properly.
These should have been fixed BEFORE it left the factory.
Not good enough Ford. I don't want excuses. I want it right. For $50,000 this should not happen.
The just bring it back philosophy is flawed. It p_sses people off.
I dont think Ford know what quality is. Maybe all Ford people should look at some of the euopeans or Japanese for finish.
My first dealings with customer service have me believing that things "come right" in the end. Just like Magic? Well look after you" -When? Yeah - When we sell it. In the meantime - we'll charge you for our stuff ups.
I cannot believe the dealer (new car or service guyhas not made a follow up call to say "hey - how's the car?" Two minutes on the phone. Maybe they don't want to know.
Believe it or not but I bought a volvo in 1995 and they still send me a magazine, the odd survey and enquire about the car. AND I bought that second hand.
The pity is the Territory is a great concept thats not going to get a fair go. I dont care what anyone says. Abrand new car should not eat 2 litres of oil in 7000ks. Run the bloody things in on a bench if need be. You dont loose a milliltre with a Toyota or Honda or Volvo or Mitsubishi etc etc
johnydep
20-09-05, 01:21 PM
Hello & welcome to the forums Terry.
Looks like you got a Friday special, hope it all gets sorted.
The Owners Manual does state that the engine may use some oil in the first 10,000km's, and is nothing to worry about. Give it time.
The sump holds 7.1 litres of oil, it is very unlikely that the engine will use all that oil, if it did there would be blue smokecoming out the exhaust like a steam train.
I think you'll find that all the manufacturers make mention of posibble oil consumption in the first 10000 or so kms.
Have a read of this thread; http://www.fordforums.com.au/showthread.php?t=17149 read it all before commenting.
Peter B
20-09-05, 06:51 PM
The cargo cover is totally useless with a third row installed, It simply was not taken into acccount during the design phase it seems. Mine also sits in the garage still wrapped in it's original plastic. There is also one for sale in ebay, I guess for the same reasons. Quite sad as it's not too hard to design a different lid that can be stored in the car.
Cargo cover is also mentioned in other threads, however I will add that as well as the above comments, the cargo cover is generally awkward to put in, take out, fold and reshape. I think I had it in back to front last time. Cargo blind please.....
has anyone else had a front diff go on the 2004 TS AWD? We did at 100km / hr and it was very scary. The customer service from Ford leaves a lot to be desired!
johnydep
30-10-06, 01:47 PM
has anyone else had a front diff go on the 2004 TS AWD? We did at 100km / hr and it was very scary. The customer service from Ford leaves a lot to be desired!
Welcome to the forums Ali D
Tell us what happened.
I presume the diff locked up on you. Any reason why?
Thinking out loud; If the diff locked up you would at 100km/h you would have crashed, so maybe it was a partial lock up. Spider gears broke?
Apparantly a plug came loose (vibrations??) and there was no oil in the diff. The first we knew about it was when we heard a thud (sounded like a huge rock hitting underneath the car, but wasn't). The wheels locked up and we skidded 20 metres before coming off the highway (but not completely off). The policeman that pulled up 2 cars behind us went to check where the skids started but there was no evidence of rock or plug or anything untoward. If a truck had been behind us I wouldn't be sitting here writing this. Nor would I be here 100km earlier on when the family were travelling the Great Ocean Road!
This is not the first problem we have encountered with our "lemon"! But it is certainly the most significant.
AussieCJ7
02-11-06, 11:16 AM
New engine at 25,000Klms :(
had a semi known problem where by ideling on a hill causes it to idel very rough and blow smoke
Have to say they replaced engine on my 2nd vist to the dealer about the problem without any questions was simply a matter of yes we have seen this once before maybe the engine give us a day to diagnose and we will get back to you, after that day they got us to fill in some forms for ford head office and the engine was put in the following week
I have not got too many answers about what the "real" cause is from them but they were very quick to replace it
Despite this we still love how easy this car is to live with as a family wagon
Buddy 1
02-11-06, 04:22 PM
Apparantly a plug came loose (vibrations??) and there was no oil in the diff. The first we knew about it was when we heard a thud (sounded like a huge rock hitting underneath the car, but wasn't). The wheels locked up and we skidded 20 metres before coming off the highway (but not completely off). The policeman that pulled up 2 cars behind us went to check where the skids started but there was no evidence of rock or plug or anything untoward. If a truck had been behind us I wouldn't be sitting here writing this. Nor would I be here 100km earlier on when the family were travelling the Great Ocean Road!
This is not the first problem we have encountered with our "lemon"! But it is certainly the most significant.
Crikey you were lucky to come out of that ok :)
Did Ford offer some sort of compensation?
Imagine what that would do if taken to ACA.
CMYGHIA
02-11-06, 07:16 PM
Getting a little worried now....were picking up our new 06 Ghia AWD in Silhouette next week we did a check over it today couldnt find any faults on it "touches wood" did however like the new 6spd very smooth gearbox...
simon5574
02-11-06, 09:56 PM
don't stress.
like the majority, mines problem free and we love it!
Great choice you wont be disappointed
Apparantly a plug came loose (vibrations??) and there was no oil in the diff. The first we knew about it was when we heard a thud (sounded like a huge rock hitting underneath the car, but wasn't). The wheels locked up and we skidded 20 metres before coming off the highway (but not completely off). The policeman that pulled up 2 cars behind us went to check where the skids started but there was no evidence of rock or plug or anything untoward. If a truck had been behind us I wouldn't be sitting here writing this. Nor would I be here 100km earlier on when the family were travelling the Great Ocean Road!
This is not the first problem we have encountered with our "lemon"! But it is certainly the most significant.
sounds too me more likey, whoever serviced it last checked the oil and left the plug loose,it doesnt happen a lot but does happen, and very few mechanics will admit too it .
johnydep
02-11-06, 10:36 PM
Getting a little worried now....were picking up our new 06 Ghia AWD in Silhouette next week we did a check over it today couldnt find any faults on it "touches wood" did however like the new 6spd very smooth gearbox...
She'll be as good as gold :toocool:
Hello & welcome to the forums :wiggle2:
Peter B
03-11-06, 02:23 PM
Did Ford offer some sort of compensation?
New undies for a start.
Getting a little worried now....were picking up our new 06 Ghia AWD in Silhouette next week we did a check over it today couldnt find any faults on it "touches wood" did however like the new 6spd very smooth gearbox...
I think that some of the posters who post once and tell us the problems the claim to have, and then dissapear, are nothing but trolls most of the time. We've had a few on here.
I think that some of the posters who post once and tell us the problems the claim to have, and then dissapear, are nothing but trolls most of the time. We've had a few on here.
I bet they will miss the adjustable pedals in the new models. It's not easy being short.
Jock
seasyde
04-11-06, 08:55 AM
During the heavy rains on the NSW Central Coast a couple of months back, our Territory was parked in the drive and the back window leaked. Found it when I was driving and switch on the rear wiper, couldn't understand why the wiper didn't clear a stream of water coming down the centre of the window.
Took it back to the dealer when we got back to Melbourne. They said they turned their fire hose on it and could not get it to leak. No trouble since, but at least I've got it logged in case it reoccurs
i am having issues with dealers is anyone else having the same problems.
there seems to be a lot of a dont care attitude
we purchaesd a new black TX and on delivery noted a small scratch on the r/h side of the rear bar. on the first service the dealer said they would repair it, anyway they had a touch up guy repair it and being black stood out like dogs Ba**s on a rock. upon telling the dealer i was not happy they said that was all that could be done.
i took the Terri to a panel shop and had the rear bar repainted at my expense, upon removal of the rear bar the r/h/r tail light was found to be broken and glued back together where it was not visible with the bar on. i replaced the light at my expense. during this i contacted the dealer and Ford Australia they said nothing can be done.
i have now changed dealers but a new saga now continues with this dealer
CMYGHIA
04-11-06, 10:57 PM
I think that some of the posters who post once and tell us the problems the claim to have, and then dissapear, are nothing but trolls most of the time. We've had a few on here.
Cheers for that....really edging to pick the car up atm....just waiting to get tints and protection system package done to it....car looks so pimp
turbo tony
06-11-06, 02:51 AM
Holy ****. I think I might have to sell mine and buy a Captiva
TerritoryTurbo
06-11-06, 09:01 AM
I've got the annoying clunk in the front end when reversing and turning the wheels to almost full lock (usually to the left, either out of a driveway or carpark). Seems a lot have this same issue. It's going in for the 3000 K initial service on Sat so they can keep it until it's fixed.
Also have a few minor sqeaks and rattles in the rear door, I've pulled over when it first happened and had a gander at it. Seems the rear door trim isn't as well fitted as you'd expect on a car worth 50 odd grand.
Also going to get the oil and filter replaced when it goes in, have done it before after 3000kms on my previous cars. I just think the first service and oil change at 15,000 is too long before you change the oil.
Had a bloke at work with a new BA when they came out and had to add about a litre of oil at around 8000kms. It also blew smoke on each and every start, also when idling...
TT
Sorry peoples if u think japanese is any better. Toyota just has a better image than ford or holden, & thats what keeps them going. If you hear it enough then it must be true. I had a mitsu challenger from new. First drive was to the tyre place to get rid of the crap tyres. Next was a trip to heasmans to fit bilsteins all round & polyair bags on the back as the suspension was borderline dangerous. Then came the brake pads, they wouldnt stop the car if your life depended on it. Then some driving lights as the standard ones on high beam were like driving with parkers on. After that at about 5000k the steering started to get a shudder in the column, turns out it was a knuckle before the box that had cheap grease from the factory. That was greased & replaced at least 3 times. Them the wife & i noticed that when cold the clutch would shudder on take off. Only noticed after we were both in the car as we thought it was our driving making it kangaroo hop. So at around 40000 k with 2 clutches replaced & the steering fixed 3 times & still having the same issues. The dealer told us its only a toy what do we expect.
Yeah we traded after that. Dont think that prados are any better. Or pajeros. One friend bought a new paj & traded it in 2 weeks later with the mudflaps in the back as it would drag its **** towing a 1.5 ton boat. The dealer told him that it was designed for mums not towing.
its not the vehicles problems I have trouble with, its the fool in the service department that is the major issue.
AussieCJ7
07-11-06, 02:39 PM
I think that some of the posters who post once and tell us the problems the claim to have, and then dissapear, are nothing but trolls most of the time. We've had a few on here.
If you would like to investigate mine through fords records I would be happy to talk to you offline and give you the details you need as I would love to find out the story behind it as while I have no complaint about how it has been handled it has left me feeling there must be more behind the story that I have not been told.
my motor sport addiction is invested in another badge :mrsparkle so not a reg here
allypally
07-11-06, 07:20 PM
Put mine in for the Tranny oil leak today, and was told that a new transmission was being ordered. Apparently Ford want to inspect the old one. A bit of overkill I would have thought, but I won't complain. This is the second time I have had transmission oil leaks, and only 7k on the clock.
allypally
10-11-06, 03:01 PM
I now have the new transmission, and it feels better than the old one.
Maybe I am being alarmist, but I just was speaking to my neighbour who purchased a new TX RWD a few weeks back. Got to mentioning my new tranny, and when we looked under his, sure enough, the same telltale drops of oil on the transfer casing.
Is there an issue developing with the new 6 speed? I wouldn't have given it a second thought, except that Ford were not hesitant about swapping my tranny out.... and just for an oil leak.
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