Problem poll

[johnydep]

new2ford gave me the idea for this poll after reading his comments http://www.fordforums.com.au/showthread.php?t=9627 we do tend to see a few problems posted, but that's because the Territory is so good that when we do come across a problem we are surprised and would like to share some information with fellow members. :sloppy:

I reckon most of the problems that are mentioned, affect all the Territory range but come up more often with the AWD because there are a few more AWD members.
Some have mentioned trim & window problems, these problems should not be associated as an AWD problem just because the person mentioning it has an AWD, those parts are the same as the RWD Territory.
However, there are problems that are specific to the models; one that I can think of is noisy tyres.

If your Territory has or is having a problem, put it down here for us all to read. Only post problems related to the factory assembly or parts, this poll is not for Dealership created problems.

My problem is noisy tyres and steering that has a slight pull, both problems have been looked at and will be fixed under warranty.
Another problem, was a rattle that turned out to be a missing seat belt rest, this has been sorted.
There were some other problems, but they were caused through tint installation & bad communication with the dealership, all has been sorted.
:monkes: don't be shy

[Mark^^]

I had only 3 minor problems in 6 months and 16,000 Km. Replaced a left speaker, replaced a windscreen water bottle noisey motor, and replaced one faulty sun visor connector. So really no problems at all. Now getting an average of 11.2 km with a mixture of town and country driving.

So I love me TS, none of the problems the others are having.

Mark

[bfiipursuit]

Electric Seat in the Ghia, the forward back motion has issues and the seat also moves if you dont have it positioned correctly... Seems to be a common issue, we have been waiting since easter for a new seat base but there are none available as yet in QLD.

Otherwise its great.

We had some issues with trim damage from PD, but they were replaced at the 3,000 km service, well swapped with another new Ghia - shameful i know but i guess some people are probarly less picky then others.

[davester]

No problems here. Is the best Ford I have owned since a Telstar TX5 Ghia (Jap built), and is my 6th Ford. Worst was a 1998 Explorer - severe torque reduction intrusions that rendered full throttle useless, and the reason thanks to Ford Cust Svc (boy, is that an oxymoron) that I've never bought a new Ford since, and probably never will.

[gz1]

AWD Ghia manufacture Feb 2005 delivered 28 feb 2005 current 6000 k's.
Factory problems.
1. Wheel allighment/pull Fixed at 30 k's and again at 100 k's..
2. Broken Trim (2 lots) Fixed at the 3000 k service. (parts arrived a week later so had to go back then to complete).
Problems developed after driving.
1. Crunchy seat - Waiting for it to get worse or next service before I take it back
2. Rattly heat shield - Fixed at 300 k's.

Only part I'm miffed about is the pre-delivery missing the very obvious wheel alligment error and broken trim.

[new2ford]

Thanks johnydep. I tried to post a poll myself but couldn't get it to work. Without making it too complicated, the additional criteria of whether it is a Ghia, TS or TX might be useful. I imagine Ford would have collected all this information themselves anyway from feedback from dealers.

[paulvdb]

The only real problem with a poll like this is that the Forum is only going to get responses from around 50-100 of the total 20,000 Terris out there, and it most certainly won't be a representative sample.
The Forum must by it's nature attract people who care a bit more about their cars and in doing so also attracts people who actually NOTICE things about their car. The majority of aussie drivers care very little about their cars until they fail to start or stop. So you could for example have 50 people with problems and 19,950 people with no problems at all :-)

[new2ford]

The only real problem with a poll like this is that the Forum is only going to get responses from around 50-100 of the total 20,000 Terris out there, and it most certainly won't be a representative sample.
The Forum must by it's nature attract people who care a bit more about their cars and in doing so also attracts people who actually NOTICE things about their car. The majority of aussie drivers care very little about their cars until they fail to start or stop. So you could for example have 50 people with problems and 19,950 people with no problems at all :-)

This would probably be true paulvdb. The purpose of the poll though is not a statistical exercise but to find whether there is a prevalence of problems in certain areas when they do occur. The Terri is basically an excellently built car and would probably have no more problems than most new cars have, with most being trouble-free. The poll criteria are a bit broad to tell us too much though about the nature of any problems.

[bfiipursuit]

Also helpful when trying to get fixes for problems as some dealers have more knowledge with issues then others...

I know of a few Territories that seem to be at our local dealer on a weekly basis, which doesn't say much for the product.

They were telling me that they have had a Silver Ghia for like 30 days out of the 2 months the owners have had it.. It was so bad they had to swap panels off another new Ghia and respray the entire car, something wrong with the LS paint work... I would have thought it would have been cheaper for Ford just to give them a new car and sell the other one as a ex Ford executives car.

[philby]

So far...............TS AWD, 5.5K first service fixed - Drivers window was stuck in the down position, the problem was the guide had broken and the window went to low and jamed behind the rubber seal.

The only other complaint was the metal looking inserts in the doors which seemed to fall out. This have also been replaced and while they still don't fit properly, i.e they look a tad shabby they are still inplace!!!

Other than that, I think ford have done a great job!!!! well done.......

[johnydep]

Thanks johnydep. I tried to post a poll myself but couldn't get it to work. Without making it too complicated, the additional criteria of whether it is a Ghia, TS or TX might be useful. I imagine Ford would have collected all this information themselves anyway from feedback from dealers.

Yeah, there are so many variables the poll could have ended up with twenty questions and still not cover everything.

Having the basics will give us a good indication on what is happening with forum members Territory's, I decided to make the votes public to try & deter idiots like fordless (remember him?).

I hope Territory votes, since he drives one & works for Ford it would be interesting.
what do you reckon Territory? :1syellow1

[grahill]

Car booked in for first service (15,000km's) and has only two minor problems, slight steering wheel shudder (suspected dust problem in rims), vibration in either mirror or clock roof enclosure when traveling on rough dirt roads. Apart from that, all going very well in the TS RWD.

.

[Ouzo]

November delivered AWD Ghia. Defective bearing in CV joint after 6 days (not a good start to my first Ford experience) and a scratch on instrument panel picked up at delivery. Otherwise - very happy.

[Territory]

Yeah, there are so many variables the poll could have ended up with twenty questions and still not cover everything....
I hope Territory votes, since he drives one & works for Ford it would be interesting.
what do you reckon Territory? :1syellow1
You didnt have one for "minor but fixed for all Territorys" :voldar02: so I did "minor but fixable". Mine was a pre-launch vehicle and I was one of a fleet of drivers providing final customer feedback/suggestions.

[johnydep]

You didnt have one for "minor but fixed for all Territorys" :voldar02: so I did "minor but fixable". Mine was a pre-launch vehicle and I was one of a fleet of drivers providing final customer feedback/suggestions.

:doh:

I knew it.

:hihi:

[Territory]

:tomato: got me.

[johnydep]

:tomato: got me.

Your embarrassing me, if only I was that good at throwing.

[johnydep]

Looks to be quite an interesting poll so far. It is spread quite evenly across the board, with contributions to all the poll questions.

Territory's contribution mentions that his Terri was a pre-launch vehicle with minor problems that may have helped all our vehicles, you wouldn't want to tell us what those fixes were would you Territory :merry:

[Mechan1k]

OK I have a Dec 04 delivered TX AWD

Only really had one problem ... don't know if you call it minor or major ... but it was nipped in the bud when I first got the car.

On the second day of driving it ... after reversing it out of the driveway I noticed a grinding noise from the steering ... I checked the power steer fluid and it was low (and there was a fluid spray in the engine bay). I took it up to the servo (about 1km away ... or less) and got the recommended power steering fluid (Mobil) and drove home.

Now in that time it dropped to way below the "LOW" mark and the noise was getting worse.

Called Ford and had it towed on a flatbed back to Camplbelltown for them to suss out.

They had it across Xmas (while I had a BA XR6 loan car) ... I found out it was a cracked rubber O-ring in the power steer pump ... seeing as the system is under extreme pressure ... it didn't take much to lose the fluid.

They replaced the entire power steer pump as a precaution under warranty.

That's the only problem I have had with the car ... although I still kept checking all fluids regularly after that just to be safe.

Now we have 11,000km on it and have had it for 5 months ... everything is running smoothly ... it has been a great vehicle to drive and tow with.

Only a few little interior and exterior panel issues (dashboard was scratched ... and fixed by sanding it back ... barely noticeable though). Still have an issue with a the splash panel behind the driver wheelarch under the driver's door ... it doesn't fit flush ... it was fixed at the first service ... but coming away again ... but I can live with it.

Also was missing a cap on the driver's windscreen wiper (was told at Sinclair Ford at Penrith that about 50% of them were missing ... LOL)

[Raptor]

........
Also was missing a cap on the driver's windscreen wiper (was told at Sinclair Ford at Penrith that about 50% of them were missing ... LOL)

Whoever fits them must have been on holidays or had a sicky :hihi:

[SAMTX]

Only problems so far on TX RWD are squeaky brakes which only happens when brakes are applied more than soflty and less than full. The other problem was a bad wheel balance on the front from new. Apart from that no dramas. TX is at Maughan Thiem ford today so we will see what they have to say about it.....

[Fast forward]

Only problems so far on TX RWD are squeaky brakes which only happens when brakes are applied more than soflty and less than full. The other problem was a bad wheel balance on the front from new. Apart from that no dramas. TX is at Maughan Thiem ford today so we will see what they have to say about it.....


:yelrotflm


If you don't report anything wrong they aint gonna find anything new ;)

[johnydep]

:yelrotflm


If you don't report anything wrong they aint gonna find anything new ;)

Hi Fast forward, I notice you have posted in a couple of different threads and mentioned that you have a AWD & a 2WD Territory. I'm just wondering if you have both or have typed the wrong info.

[Fast forward]

Hi Fast forward, I notice you have posted in a couple of different threads and mentioned that you have a AWD & a 2WD Territory. I'm just wondering if you have both or have typed the wrong info.



???

I have a 2wd and never said I had an awd so there is your answer I guess .

http://fordforums.com.au/search.php?searchid=193491

[johnydep]

???

I have a 2wd and never said I had an awd so there is your answer I guess .

http://fordforums.com.au/search.php?searchid=193491

You voted AWD with major problems in this poll.

I presume you know that AWD means All Wheel Drive & RWD is Rear Wheel Drive (2WD).

And also you commented about not taking the AWD Territory onto the sand.

[Fast forward]

You voted AWD with major problems in this poll.

I presume you know that AWD means All Wheel Drive & RWD is Rear Wheel Drive (2WD).

And also you commented about not taking the AWD Territory onto the sand.



No I didn't !!! I voted 2wd with no problems !!!

The sand comment was a common sense observation. Nothing more.

[Fast forward]

Damn I clicked the wrong button.. How do I change it ?? :naughty:

[johnydep]

Damn I clicked the wrong button.. How do I change it ?? :naughty:

Go to http://www.fordforums.com.au/ front page, scroll down to members list & click on one of the highlighted names, they are the forum moderators, just PM one of them and ask them to move your vote.

[Fast forward]

Go to http://www.fordforums.com.au/ front page, scroll down to members list & click on one of the highlighted names, they are the forum moderators, just PM one of them and ask them to move your vote.


done

thanks !

[johnydep]

done

thanks !

Doesn't seem to have moved, we'll just have to remember that one when we tally up the vote. :Reverend:

[Fast forward]

Doesn't seem to have moved, we'll just have to remember that one when we tally up the vote. :Reverend:

NO I SAW THAT .. i LET A MOD KNOW . SEEMS THEY HAVE NOT DONE IT YET.

[johnydep]

:lol: It's funny how people don't give a shite, but care enough to click on it :voldar02:

[Laminge]

Thanks Johnydep for the PM

Poll results amended with regards to numbers but I cannot change names

Cheers

[ziggy]

Has anyone else out had issues with the wheel alignment not being right?
After three wheel alignments in three months I got my territory thoroughly checked over by a crash repairer only to find out that the wheel base is 4mm longer on the right than on the left hand side.
Apparently there is going to be a " fix" available but it is yet to arrive. I've been waiting for over 4months so far.
The power steering compensates a heck of a lot but once you let the sterring wheel go, the vehicle travels left of it's own accord.

[johnydep]

Has anyone else out had issues with the wheel alignment not being right?
After three wheel alignments in three months I got my territory thoroughly checked over by a crash repairer only to find out that the wheel base is 4mm longer on the right than on the left hand side.
Apparently there is going to be a " fix" available but it is yet to arrive. I've been waiting for over 4months so far.
The power steering compensates a heck of a lot but once you let the sterring wheel go, the vehicle travels left of it's own accord.

I am having the revised lower control arms replaced on mine, expecting a phone call any day now, I'll let you know what happens.

Read this; http://www.fordforums.com.au/showthread.php?t=8020

[ziggy]

Still waiting for the control arms.
Having major problems with the car.
Dealership doing their best to fix the faults as they occur, they have been great.
How long can the factory drag out the release of the control arms?
How many times does the car have to be fixed before it gets replaced? Can it be replaced?
Over the last 9000 kms, more major faults than I care to mention. Guess I got the one that shouldn't have made it off the factory floor.
Pretty disappointing really. Wish I'd kept my AUIII.

:yeees:

[johnydep]

Still waiting for the control arms.
Having major problems with the car.
Dealership doing their best to fix the faults as they occur, they have been great.
How long can the factory drag out the release of the control arms?
How many times does the car have to be fixed before it gets replaced? Can it be replaced?
Over the last 9000 kms, more major faults than I care to mention. Guess I got the one that shouldn't have made it off the factory floor.
Pretty disappointing really. Wish I'd kept my AUIII.

:yeees:

They keep promising soon, next week, wont be long, but I'm still waiting.

I contacted them last week as my 15000km service is just about due, and I'd like to get everything done in one go, they promised a call on Tuesday, no call, so I called Wednesday, they told me some one higher will call me on Friday, Thursday I get a call from some one else to tell me the call will be on Tuesday, I explain that I don't mind waiting as long as I can be given some sort of time because I'd hate to get my 15000km service & get a call the day after to fit the control arms. "No problems" I'm assured "you'll get a call on Tuesday".
I'm still waiting for the call.

I was told that there is a shortage of arms, they are not doing a recall, so I presume that they are all being used on the production line or people with power get first bite.
Mine were promised for delivery to my dealer three weeks ago, they seem to have vanished.

[paulvdb]

:saywhat:

Just had the problem where the driver's window falls out of the power winder frame. GRRRR Just as Sydney has a whole bucketload of rain, my window is stuck down inside my door. GGRRRRRR

[ziggy]

Territory was getting really hard to start and noticed aircon fan surging when braking and turning corners in the last few days.
Got it to dealer just in time. It wouldn't start at all once it was parked outside the service dept.
Alternator just died at 9000km.

Happened a few weeks back and got towed, only to start once it rolled off the truck at the dealer, and it kept starting. Replaced the starter motor as a precaution, ( had problems with dodgy starter in the Capri coupe and in the XE ) and the car fault again until this week.

Service Dept were great and I'm back on the road again with a new alternator and new battery.

:1syellow1

[paulvdb]

:saywhat:

Just had the problem where the driver's window falls out of the power winder frame. GRRRR Just as Sydney has a whole bucketload of rain, my window is stuck down inside my door. GGRRRRRR

Fixed today with New clips and replacement dry (as opposed to water-logged) switches. Was told that this is a "known" problem. May be worth watching for everyone else. The Terri is a late 2004 model

[Mechan1k]

Interesting ... the only prob I have with the passenger door is something is loose inside and rattling .. also wind noise on highway (sounds like window is ajar when it is shut (front passenger door).

[Terr1tory]

Hello All,
I'm new here.
RWD Ghia delivered July 2005.
Problems to date:
*Auto-Lights sensor doesn't work, lights are always on Day and Night when set on 'Auto'.
*Small metal trims on either side of the rear window have a tendenancy to pop out on occassion and if you're not careful, you can Jam them in the hatch when closing which would cause them to bend or break.
*Just occured... Driver's window doesn't work...

Other than these, it's a great car, but starting to become frustrating.

[johnydep]

Hello All,
I'm new here.
RWD Ghia delivered July 2005.
Problems to date:
*Auto-Lights sensor doesn't work, lights are always on Day and Night when set on 'Auto'.
*Small metal trims on either side of the rear window have a tendenancy to pop out on occassion and if you're not careful, you can Jam them in the hatch when closing which would cause them to bend or break.
*Just occured... Driver's window doesn't work...

Other than these, it's a great car, but starting to become frustrating.

Hello & welcome to the forums Terr1tory, make sure you put your mark here How Many? (http://www.fordforums.com.au/showthread.php?t=26567)

Is your dealer being helpfull?

[Terr1tory]

I've only had the 3000km service/adjustment so far at the dealership where I purchased it (which they had to respray my front bumper because it had a run in it, but that's all sorted), at that time I only had the problem with the lights, which they stated must be caused by a bad contact between the sensor and switch, so it would have to be in for at least another two days because they need to pull apart the dash and check all that wiring, But in speaking to my regular service dealership for my Transit (Which is just gold) they told me the problem with the Autolights is a common BA/Territory thing which is to do with the sensor itself, so I'm not really sure but hopefully will be sorted along with the other things, but in reading the forums, I'm now also concerned about the other problems you guys seem to have had, in particular the lower control arm problem

[Peter B]

Territory was getting really hard to start and noticed aircon fan surging when braking and turning corners in the last few days.
Got it to dealer just in time. It wouldn't start at all once it was parked outside the service dept.
Alternator just died at 9000km.

Happened a few weeks back and got towed, only to start once it rolled off the truck at the dealer, and it kept starting. Replaced the starter motor as a precaution, ( had problems with dodgy starter in the Capri coupe and in the XE ) and the car fault again until this week.

Service Dept were great and I'm back on the road again with a new alternator and new battery.

:1syellow1
Read yesterday in a BA Falcon used car review that the BA has become known for just stopping suddenly, and requiring a Ford electronic service to remedy.With the computer analysis that must be done you would think they would be on top of the problem by now, assuming it is related.

[alien]

I bought my Terri TX awd feb 2005 from horsham vic took delivery 14 days after ordering it not bad for a small coutry town. she is winter white coulor coded bumpers fog lamps cruise control XR6 leather steering wheel .
have done 30000 ks with it have taken it bush in the Grampians & the little desert could'nt praise it enough sold my ba xra six for it.
does have one problem noone seems to be able to fix when making sharp right hand turns the traction control cuts in on the left had rear.
any one with the same problem

[Roamin]

how about this ...
http://www.fordforums.com.au/showthread.php?t=37904
just a few threads down.

[johnydep]

I bought my Terri TX awd feb 2005 from horsham vic took delivery 14 days after ordering it not bad for a small coutry town. she is winter white coulor coded bumpers fog lamps cruise control XR6 leather steering wheel .
have done 30000 ks with it have taken it bush in the Grampians & the little desert could'nt praise it enough .......

Hello & welcome to the forums alien

Make sure you start a thread with some descriptions of your trips, we're always interested to here how the AWD system coped in those situations.

Also put your mark down here; How Many? (http://www.fordforums.com.au/showthread.php?t=26567) click on the link. The more names we have, the more Ford sit up & take notice of our little part of the world :newangel:

As for your problem, just follow the link Roamin left for you. See you round the forums, The Pub (http://www.fordforums.com.au/forumdisplay.php?f=2) is also quite interesting :merry:

[Ziggy2]

Blown power steering hose joint and control arm problem the major ones. Loose exhaust shield,difficulty closing rear hatch and dud battery the minor ones Ziggy2

[Jock]

I have a few things to mention.
The metal barrel of the power outlet (dash) pulls 1/2 way out when I pull the phone charger plug out, the washer motor seems to scream as it pumps water out in not so big a spray, the rubber seals at the top of the front doors are protruding in an uneven and bulgy way, the seal on the rear glass is unconvincing in it's lack of pressure in contacting at the top. Otherwise, it seems OK.
Jock

[Roamin]

^^^
I've seen the washer motor noise mentioned before Jock. So far mine is ok though!

[Mechan1k]

Noise exhaust shield .... Winford Ford tightened it up. No Charge.
Blown Foglight (driver's side) .... Winford Ford replaced and didn't charge me for it
Notfied Winford of sluggish response ... the reflashed the PCM again ... they informed me that sometimes the ECU will revert back to factory settings after a reflash ... so they did the reflash for me again ... all good ... No charge.

[Jock]

I saw that too so the list I give them will include that and the rest of the stuff I have found wanting.
Jock

[jkzlouw]

I've had my Ghia RWD for 10 months and is struggling with a vibration problem on the back seats when traveling 60-100KM. The dealer initially put this down to the fact that it's imported and that the wheel are out-of balance, but after balancing the wheel the vibration is still there. Does anybody know if there is a vibration problem that I can advise the dealer to fix?

[johnydep]

I've had my Ghia RWD for 10 months and is struggling with a vibration problem on the back seats when traveling 60-100KM. The dealer initially put this down to the fact that it's imported and that the wheel are out-of balance, but after balancing the wheel the vibration is still there. Does anybody know if there is a vibration problem that I can advise the dealer to fix?

Hello & welcome to the forums jkzlouw

There were a couple of guys with vibration complaints, quite a while back now, here is one; driveline whine and vibration (http://www.fordforums.com.au/showthread.php?t=26102). Try the search function, that'll bring up some more info, there is also lots in Territory Resources Centre (http://www.fordforums.com.au/showthread.php?t=25080)

I see you mention 'imported', which country? Put a tick here; Where does your Territory live? (http://www.fordforums.com.au/showthread.php?t=35402)

Any questions, post away.

[David See]

paulvdb, using your statistics, I would hazard a guess that there are MANY more Territories out there with the same problems that we are experiencing and yes, perhaps most of the drivers/owners aren't aware or don't care.

If this forum is indicitave, and if half of us have problems, then I would say there are about 10,000 Territories out there with the very same problems. But their owners just don't come "here".

JMO

[johnydep]

paulvdb, using your statistics, I would hazard a guess that there are MANY more Territories out there with the same problems that we are experiencing and yes, perhaps most of the drivers/owners aren't aware or don't care.

If this forum is indicitave, and if half of us have problems, then I would say there are about 10,000 Territories out there with the very same problems. But their owners just don't come "here".

JMO

Or it could be surmised that we are;
a bunch of whingers
passionate about our vehicles
unlucky
accident prone
received poor service from our dealer workshop
etc.


:DJsmilie:

[Jock]

I've had my Ghia RWD for 10 months and is struggling with a vibration problem on the back seats when traveling 60-100KM. The dealer initially put this down to the fact that it's imported and that the wheel are out-of balance, but after balancing the wheel the vibration is still there. Does anybody know if there is a vibration problem that I can advise the dealer to fix?
hey there jkzlouw Ours had the vibration noise thing sorted at the 15k service. Hills Ford adjusted the runners on the 2nd row seat on the passenger's side. Worth a try.
Jock