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Originally Posted by KenW
I am a mechanic and up until recently worked at a dealership . I left after getting sick and tired of people not trusting that we were doing or people wanting to fix it but don't spend any money we are doing the best we can with the info( usually wrong) that they supply so don't lump us all as crap, it goes both ways.
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I have worked at a dealer for almost 6 years.
I just come back from a 2 month break with the defence force.
I agree with KenW.
We get an incomplete fault description that has been quickly written down by the service advisor as the customer chose not to tell them over the phone when it was booked in or bothered to ring in and add the issue to the repair order prior to coming in. Anyway, then the owner gets the price of the repairs and takes the cheap (not fully repaired) way out. When the fault comes back its the dealers fault!