[nt0351]

[QUOTE=Falc'man]Of course, now that Ford wants to do fixed price servicing it (fps) is put under the microscope and scrutinised like never before. You must be one of those independent repairers? The truth is how much a client can trust his repairer, independent or not, is what's important. And seeing as all repairers and service managers, independent or not, are human, then it means jack all if they're an independent or not.
By the way, some independent repairers also have fixed price servicing so they must be playing with our families' safety too.




i was ,..and we worked to a standard not a fixed price ,.....the only fixed price we had was rego inspections ,.....every thing else was charged by time taken to do the job properly & the parts consumed ,..nothing more and nothing less ,...I agree with you totally ,..trust between a owner and repairer is paramount .

point being a customer that has formed a relationship and trusts his repairer should never need to ask " how much ",...and a repairer would be a absolute fool to abuse that trust .

those independent chains you refer to that are advertising these fixed $99 or $139 low price servicing are indeed playing with your families safety .

firstly, they are spending big $$$ advertising for the wrong type of clientele ,

secondly, its designed to get you in so you can be upsold crap you dont need to cover the big $$$ spent on advertising .[ no focus at all on items that may actually be wrong with the vehicle ]

thirdly, if the customer refuses all the upsells that are offered you simply cannot service a vehicle properly without either cutting corners or loosing money at those prices .

i dont see any winners here ,..do you ??