I don't think your friend is driving it correctly. It cannot be driven like a torque convertor automatic... My experience is from driving about 1500 miles in a US model.
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Originally Posted by OzJavelin
it seems to have some "issues": dropping out of drive when stationary,
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It will do this by design. It changes to neutral when stationary. If you lift off the brake pedal, it will go into creep mode on flat ground.
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Originally Posted by OzJavelin
rolling backwards on inclines (need to keep revs up for keep in gear),
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Again, it will do this by design. If you 'keep the revs up' on a hill, you are just burning the clutch out so do not do it. You should brake hard enough at a standstill to engage the hill holder function, then as you accelerate, it will disengage the brake as the clutch takes up the load.
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Originally Posted by OzJavelin
"extra big sloppy hydromatic style gear change from 2nd to 3rd at about 20kph" (then felt like stuck in top gear) .. and just general poor gear selection, etc.
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Not sure on this - try driving it a little more aggressively for a while and see if the behaviour goes away. It may be too used to driving like a grandma.