[BlueEA]

Can someone help me here. I've been trying to get in direct contact with Ebay but just keep getting the run around with automated voice assist. Fed-up with it
See below.

I purchased a set of taillights through eBay after my offer was accepted and paid for which included the eBay voucher discount but soon after I was contacted by the seller to inform me that they had sold the last one just before I had made payment and wouldn't have anymore in till next shipment which would be in a couple of months & that he would let me know when they're in & he agreed to sell them to me at the present agreed discount price. My problem with that is the eBay voucher discount they offered me and I used would be past it's validation time limit by then therefore I would loose that discount, right? How can I redeem that voucher discount at a later date.
Also why can't I talk directly to an eBay rep 1 on 1 It's just so hard this way very time consuming.
Cheers. Grahame.