[GTP534]

Whether or not to go "public" about it is a matter of opinion.

In this case we don't know the full extent of discussions between the parties and it seems all avenues open to Kempy have not been explored.

Until that happens it's my opinion to keep the matter within the concerned parties.

The car has been modded (air filter, coilovers, swaybars and lights) and rightly or wrongly this puts him on the backfoot with Ford, even for an unrelated failure.

It seems also the dealer has not gone into bat strongly for him either and that's disappointing.

As you say, the dealer should get the car in their workshop and do a more detailed investigation.