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Old 11-04-2013, 10:21 PM   #5
Bossxr8
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Join Date: Dec 2004
Location: geelong
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Default Re: Customer service focus swings to what Ford owners need, car-maker says

Funny they don't mention the way dealers fob off people who have warranty issues, surely that is a big bugbear with unhappy customers. I'm sure a lot of us have heard the old classic "they all do that" or "it's within spec".
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