Re: Customer service focus swings to what Ford owners need, car-maker says
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If Ford were serious about customer service they would contact customers to ask how they felt they were served.
I have taken my car in for 3 minor, 2 intermediate and 1 major service and I always get the usual 'Ford may contact you for feedback' and not once was that followed through.
Ford should really target rogue salespeople and dodgy service centres much more harshly than they are doing at the moment. Failing to act on a bad seed may result in many dozens of lost sales just by word of mouth.
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I've been around the world a couple of times or maybe more.......
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