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Old 10-06-2020, 10:04 AM   #28
Mowdit
FF.Com.Au Hardcore
 
Join Date: Feb 2015
Location: here and there
Posts: 610
Default Re: Ford dealer booking time........RANT !

Hi team,
Ended up picking the vehicle up from tbe dealership on Tuesday morning, it hadn't been touched.
Dealership explained that they we're short staffed, had I of know that I'd never have left it.

Ford Aus customer service got back to me and explained that due to Covid-19 many dealerships were running half of their staff (week on/week off)......
Of the 3 dealerships I approached they all had a two week lead time, even for break down issue's like this.
Well one would think that you would increase your service hours to cover the shortfall in covering demand ?
They are talking about organizing a loan vehicle.

After much frustration I got the key to turn and start it, left it running all day, just used the spare key to lock it, hope it starts again this morning.

Thanks for the feedback
Will update the final outcome soon
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