So my elderly uncle has owned a 2012 Fiesta from new. Purchased from Coffey Ford Dandenong Jan 2013. The auto has broken down once again (loud whine, no reverse, hard to start, etc), and is now due to go in for the forth time for a "repair". It has just over 70k, and has always been serviced at Ford dealers.
He has had enough and is sick of it. What are his options? I read the
Ford Aus statement released 26/04/2018 on the powershift transmission. He said last time this happened he told the service manager that he is sick of it and wanted a replacement or refund, but was told 'we have a fix for it, should be fine from now on' or similar.
Just need some advice on where he stands? And what are his options from Fiesta owners who were in a similar position please?