[Tickford.]

Update: The car was taken in this morning to Freeway Ford, and was picked up a few hours later(??)

Scan came up with just one code - P2837(?). Was advised that the transmission needs replacing but they will not do so at no cost?? Freeway Ford are saying the mechanical issues of the transmission have nothing to do with the recall/previous issues related to the Powershift transmission that were fixed under warranty. Because the current Transmission Control Module is not faulty, apparently.

Reverse gear works randomly. But because it worked the one time they took it for a drive, apparently there's no issue. After a 20-30 min drive, if you turn the car off, or on, there's loud clicking from the left front. Again, randomly. Fails to start, randomly.

How is my uncle be expected to pay for a new transmission, when the now broken transmission is a result of a well known Ford issue?

Any advice would be greatly appreciated.