Quote:
Originally Posted by Tickford.
Ford are saying the clutch is the only part covered by the Powershift warranty and not the transmission.
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The three failure modes of the dry-clutch Powershift (those that generated all the headlines) were:
- oil leak onto the clutches (termed "wet" shudder)
- overheating and degradation of the clutches (termed "dry" shudder), and
- failure of the TCM electronics (influenced by overheating).
It seems that the extended warranty on Powershift has been crafted to only cover those specific failures. Of course that doesn't preclude the transmission failing in other ways, and they seem to want to argue that you (your uncle) have a different failure (and why am I not surprised). Unfortunately, I don't think we can count on them honouring it under the extended warranty unless it can be shown the problem originates with clutch or
TCM.
BTW I looked up that fault code you posted earlier. P2837 is "Shift Fork 'B' Position Circuit Range/Performance", indicates a problem controlling one of the electric motors that performs shifting. Here's a couple of links from Google:
https://www.engine-codes.com/p2837.html
https://www.transmissionrepaircostgu...lutch-problem/
Interestingly the possible causes/solutions list the
TCM, so it might be connected, but then we have...
Quote:
Originally Posted by Tickford.
The contamination was said to be metal particulates. WTF??
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That doesn't sound good. "Metal particulates" usually means "something in the gearbox has lunched itself". Which is why you need a whole new transmission and not (just) another clutch pack or
TCM. I'm sorry.
Two things I'd suggest. If the car is still driveable and being driven, get yourself an OBDII scan tool (I'd recommend OBDLink MX). Set yourself up with FORScan on a laptop or smartphone so that you can interrogate the car for any fault codes after each journey. They can be very informative for understanding the precise issue, but they won't necessarily appear on cue when you've taken it to a mechanic.
The other thing is to ring around and see if you can find a transmission specialist near you, get their independent diagnosis and quote to repair. They might dispute Ford's findings... and if it comes down to you paying for it, I guarantee they'll be cheaper than the dealer. If you were in Canberra I could recommend a place (might still be worth it to ask if they know someone in your area).
In the mean time, we cross our fingers and hope something comes of the legal places. Be interesting to see what CCW say. I find it quite perverse in Ford's response to you that they basically say seven years (with servicing by the book) is a fair length of time before you basically have to change out your transmission. I didn't see that one on the new Ranger or Escape advertising: "If you're lucky, it'll only grenade itself after seven years!". Would like to see that definition of "acceptable durability" tested by "reasonable consumers" in a court of law, though I really hope you won't have to take it that far on your own...