Re: Sick of thieves.
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I always state that if they want to do anything extra that will cost me extra money (over the capped price), they must call me for my approval.
For the record, in all my services (done 110K now) I've never had my brake fluid topped up. They do like to replace it every 2nd year though which they ask me first.
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Nitro XR50 - the last brand new one in OZ 
first registered Oct 2011.
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