Thanks Craig. He called today and was told a case manager will call on Monday.
What does 'RAVS' stand for please?
Is a no cost replacement really possible? From the article linked in my post above:
Quote:
“Of particular concern was the Owner Loyalty Program, which resulted in customers paying an additional cost to buy new vehicles although they may have been eligible for a refund or no cost replacement vehicle. We now realise this program was flawed as it didn’t ensure an adequate assessment of customers’ rights under consumer law. It was discontinued in November 2016.
“We are committed to making right with these customers.”
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If there's anyone on here who has been through this process, would love to hear about your experience and outcome.