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Old 13-04-2013, 12:14 PM   #19
Rodge
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Default Re: Customer service focus swings to what Ford owners need, car-maker says

Quote:
Originally Posted by jpd80 View Post
Reading between the lines, why is Ford worried that people now don't want to go near dealerships?

There's enough mobile service mechanics out there getting the job done,
owners don't have to deal with Johhny dipstick at the service counter..
It's just part of modern living and changing expectations.
Yeap, I take my car around the corner to a local trusted mechanic with over 20 years experience, I supply the correct oil,(almost unbelieveably many Ford dealers seem incapable of even this most basic task), correct filter and other parts required. He bills me a fair hourly rate for the actual time spent working on my car and does a thorougly professional job.

Last edited by Rodge; 13-04-2013 at 12:24 PM.
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