Quote:
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“We’re trying not to give customers reasons to leave us,” Mr Kruk said. “Quite the opposite: we’re trying to give them positive reasons to come back (to Ford service centres).
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Reading between the lines, why is Ford worried that people now don't want to go near dealerships?
There's enough mobile service mechanics out there getting the job done,
owners don't have to deal with Johhny dipstick at the service counter..
It's just part of modern living and changing expectations.