NBN so far, whats your experience?

[Citroënbender]

Just received today an email from the Big T; copper service and ADSL prolonged indefinitely due to “equipment supply” problems. I suspect simply HFC infrastructure is not up to the exploding demand in my area and the input of some local people well versed in what is actually possible (telling them it can’t fly).

[FORTY]

Still waiting for the NBN. Next year they reckon. It’s the wireless sort, you know - no trees in the direct line of sight, best not to have a tin roof. Just what we need for rural areas.

[Mr_G6ET]

Originally Posted by FORTY

Still waiting for the NBN. Next year they reckon. It’s the wireless sort, you know - no trees in the direct line of sight, best not to have a tin roof. Just what we need for rural areas.

if Cranbourne is your real position, I am ****ing amazed to be blunt. How do those idiots design this, how so close to main city and no go . wtf

[FORTY]

Well its Devon Meadows and finally they are erecting a wireless tower at the local footy ground for the NBN. On the roll out map this is the only spot left blank.
The NBN experts have stated that metal roofs are not good for the wireless signal, also they need a direct line of sight so no trees.
I have a colour bond roof and trees that the local council defends with their life.
This build was promised years ago. So I'm excited

[FORTY]

Just for the record - Ping 22ms, 12MPS download, 0.72MPS upload on a Telstra $105 plan. NBN has to be better.

[Feathers]

Had our work lines switched over last week. They turned up when neither of the managers were there, and the secretary had no idea what they were talking about, so they went ahead and disconnected our phones. Only to find that the phones on our incoming line will not work on NBN.

So our main advertised business number was just left with no phones connected, and they shrugged and walked away.
Every night the numbers get diverted to the managers' mobiles, but the secretary didn't think of doing that while the lines were being changed over.

I called at 12.30pm to get the number diverted, was told it would take between 15 mins and 5 hours to work. When I tried our number at 6pm, it just rang out, not to my mobile. So I had to call and complain again to get it done.

Already had customers tell us they were calling to book and no one answered. Plus, until the phones arrive that can connect, the number has to stay diverted to my mobile, and I'm getting all the stupid scam calls too.

[Citroënbender]

Originally Posted by Feathers

Had our work lines switched over last week. …Already had customers tell us they were calling to book and no one answered. Plus, until the phones arrive that can connect, the number has to stay diverted to my mobile, and I'm getting all the stupid scam calls too.

Appalling but not surprising. The way all the changeover tasks have been pigeonholed and broken down, it’s likely a common tale.

[ute83]

Who needs nbn. We're still on adsl. How much better could nbn be? Sometimes we get speeds of 0.1mps. Yes thats right. My emails come in in "b". Sometimes you can't even do a speed test.

[Giant Cranium]

my nbn in haberfield sydney, 110mbps down load and 20 upload, tpg 100 plan

our old adsl ran at 2mbps

[zilo]

NBN fixed wireless with Telstra on 50mbps plan.
Been installed for 18 months.

Initially great 52mbps downloads and 24 mbps uploads.

THEN....December 2020...they reduced the upload speeds to......5mbps !!!

That is crap...I am on a 2yr contract I said.

No amount of complaining...even an Ombudsman intervention...nope...more space needed to sign up more people and downloads for netflix etc are priority.

End result...I get a $30 a month credit...forever...or until uploads are back to as before.


At the end of the day someone has to upload...its not all about downloads.

Having said all that even after re-transmitting my service on a private 5gz link to an offshore island I still get 18ms ping to Telstra Hobart, if only they fixed the upload speeds....

[.:4:.]

I get better results on 5g on my phone.
The nbn is a good idea, it should work. But its a poorly executed project. Its all independent contractors and a lot are inexperienced so there are more mistakes made then there should be.
A few years back when i eventually went for a telco ticket. At the start of the course everyone had to stand up, say their name, experience, and why they were there. Out of 18 people, 1 bloke said he works in back to base security systems. I said ive been doing it for a decade. The rest said no prior experience but wanted to work on the nbn (a few said bro after that statement). And the course itself excluded old school 200 pairs which you do come across, pin strips and a lot of un fibre related stuff you probably should know. Me and security guy had our own tools, and we both aced the prac and knowledge tests. But the final exam was in groups of 3. I said to security guy, we aren't teaming up. It was a simple 200 pair on a profile rack of disconnect modules. 2 of the non english speaking good blokes asked if I'd team up with them. I did. I supervised. We were the only team to get 100%. And come tear down time, we were told to leave it as an example for the next lot doing the course. It wasnt myself kicking back, it was nah nah nah, watch me then you try. Then it was do it again, do it again, do a backflip.. So it was 10% me, 90% those guys. And honestly i think that was probably the most they learnt in that course. Its like having a drivers licence, that doesnt mean you are any good at driving. But if dick johnson gave you driving lessons, you'd probably be a bit better at it.

[wodahs]

i cant get a good stable nbn service and am still on copper to the node in a perth verb
and telstra hand out 77 mil bonuses for a job we done , gotta love the cash splash mentality

job well done fellers ya save money cutting corners to be able to give ya selfs more cash

[cs123]

Originally Posted by wodahs

i cant get a good stable nbn service and am still on copper to the node in a perth verb
and telstra hand out 77 mil bonuses for a job we done , gotta love the cash splash mentality

job well done fellers ya save money cutting corners to be able to give ya selfs more cash

The problem is probably in your NBN service, not necessarily the provider like Telstra. However you need to report issues though your service provider and it looks like this is where you are having issues.

With that being said, I think you have two options
1: Raise a complaint with the TIO. That will get you more attention
2: Switch to a smaller, more agile provider like TPG or Aussie BB. They will probably do a lot better with handling your complaints.

Just my 2 cents

[wodahs]

Originally Posted by cs123

The problem is probably in your NBN service, not necessarily the provider like Telstra. However you need to report issues though your service provider and it looks like this is where you are having issues.

With that being said, I think you have two options
1: Raise a complaint with the TIO. That will get you more attention
2: Switch to a smaller, more agile provider like TPG or Aussie BB. They will probably do a lot better with handling your complaints.

Just my 2 cents

i am with aussie , nbn state the isues arnt enough and in their justifable range
i have fiber at my curb im not allowed , instead i have to utilise the node set up at which im in the middle of three all about 1.5 k from me , and past housing that utilise fiber to their curb set ups
nbnco will look in to the posibility of upgrading me at my expence if i pay the 300 compatability cost for them to look in to it , and i was originally slated (at roll out) for min fiber to the curb tech but was rolled back due to turnbuls "its enough cant justify the extra expence" program

now waitng for 5g internet to arive in my area hoping to inprove things
g
my good speeds vary from 14 to 25 down 1 to 4 up and ping is always bad
have had the node chaged twice and the line conected to also changed twice (at different times)

[Tassie f100]

seems fairly good here,but far from perfect.Copper to the node (300mtrs).Today Down 48.Up 13.Ping is higher than most times at 22,usually around 10-12

[Tassie f100]

We are using Telstra provider.Service is very good,rang to report a problem Sat morning a few months ago,4pm Sat Telstra van stops at front gate and proceeds to fix the problem in 15 mins.Most problems around here are caused by NBN “technicians” who don’t seem to care whose line they cut to get service to a new customer.

[MercuryT]

Would you believe out of all places my little outskirts Hobart suburb was first to get NBN in ALL OF AUSTRALIA!!


Sure it was a complete nightmare as no-one installing had a clue what they were doing, but still......ha

[naddis01]

Does anyone else keep having issues with their NBN box? We've been connected to the NBN for about 6 months and every 2 months or so the NBN box dies. We haven't had any storms or anything but it is just sitting there clicking away and not connecting.

Any ideas? It's FTTC.

[GasoLane]

Originally Posted by naddis01

Does anyone else keep having issues with their NBN box? We've been connected to the NBN for about 6 months and every 2 months or so the NBN box dies. We haven't had any storms or anything but it is just sitting there clicking away and not connecting.

Any ideas? It's FTTC.

What Box? We're FTTC as well and all we have is the usual (original) phone line to the power pole and modem inside.

[Citroënbender]

Isn’t that HFC?

[GasoLane]

Originally Posted by Citroënbender

Isn’t that HFC?

As Manuel would say, Qué ?

[Citroënbender]

Hybrid fibre coaxial. The former pay TV bundled coax lines strung from pole to pole, split off to your external wall box.

[naddis01]

Originally Posted by GasoLane

What Box? We're FTTC as well and all we have is the usual (original) phone line to the power pole and modem inside.

It's the nbn connection box in this link. We have a TP Link router plugged into it.

https://www.nbnco.com.au/learn/netwo...explained-fttc

[GasoLane]

Originally Posted by naddis01

It's the nbn connection box in this link. We have a TP Link router plugged into it.

https://www.nbnco.com.au/learn/netwo...explained-fttc

Ah right, sorry that's what I call the NBN modem

We've also only been connected since last August but no problems.............so far.

[Citroënbender]

Still on copper pairs here. The informal advice from Telstra is that our “absolute last date to change” of 19^th July 2021 will come and go without event - apparently massive equipment shortages still plague this mode of NBN delivery.

[shedcoupe]

NBN .... pffft.
I had a week in Newman (WA Pilbara) last year.
Between 5 and 10 pm the internet is non-existent due to farcebook, streaming etc.
So I had a whinge to Telstramoron.
They said 'it's not us - it's them, and them (NBN) has said there isn't a problem, there's never been a problem, and there'll never be a problem, so there's nothing we can / should do'.
Yeah right.
That town produces a zillion dollars in revenue a year and this is okay ?

[zilo]

Uploads are stuffed in Australia.

Someone eventually has to upload.

Australia is the weakest link worldwide.

[FORTY]

Good news. The fastest download speed is now over 300 mb..
Still waiting for the wireless NBN to come on line - found I was in 5G territory so now I’m connected via 5G!
Telstra 5G modem. All green lights so good signal. Who would have guessed? Long live NBN.

[MITCHAY]

I just saw that my suburb is on the list that will be getting FTTN upgrade.

Having said that still no issues with my FTTN.

[whynot]

On HFC with Telstra, who have done a "free" upgrade for six months.

Fast.com reports 270Mbps down / 110Mbps up (which seems a weird result)
Speedtest.net reports 191Mbps down / 20Mbps up (which is closer to specifications)

I think there is some real competition coming over the horizon for the NBN. The price brackets for 4/5G are close enough to have people ditching NBN. In the bush, Starlink is looking promising. Sure, it is more expensive. But, I know of people on the fringe of 3G and outside NBN fixed who would be very happy to move across to Starlink.