It would be nice to receive some form of thanks for being a customer in the form of discount vouchers, complimentary vouchers and a letter of thanks etc. I've generally received letters of thanks or welcome from Honda and BMW but so far nothing from Ford as yet (maybe still early since I've only just taken delivery). With VW, I was told I would receive a 10% off customer loyalty card for accessories and parts and an entertainment discount card but never ended up getting the 10% customer loyalty card and instead received an email which stated "present email for discount off accessories" which I did and was never honored by the dealer. As for the entertainment card, I kept asking them for it and didn't get it until 6 months later with only 4 months left for use prior to expiry date. To make things worse, when I took my car to get its first service, they scratched the rims and the front bumper and tried to deny it until I threatened them. Hence I've never been back to the selling dealer for anything since. As for BMW, what can I say, no complaints there. I've been given either a nice free loan car or a complimentary lunch voucher for 2 at selected high end restaurants at Crown Casino while I wait for the car to be serviced (Offered with each service). The last I had the nice complimentary lunch, the bill worked out to be around $150 bucks. Wifey is very happy with the BMW experience so far and i'm still getting the BMW magazines even though I've sold the car 6 months ago. As for Honda, aside from a thank you letter, I never really got any vouchers or anything like that despite buying 3 Honda's in 3 years from the same dealer.
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