You don't necessarily need insurance. They are a courier company and have an obligation to deliver goods in a manner that would avoid items being damaged. You're paying them to deliver good intact and to take reasonable care. You may have to go through a small claims court but looking at the picture, something has gone seriously wrong for a bonnet to be bent like that. It would be hard for them to argue they have fufilled their obligations. Considering a decent xb gt/gs bonnet with no rust is worth between $500 - 1000 I would definately be following it up. The company you contracted with utlimately has to take responsibility for the delivery of your bonnet and if it was a third party courier they contracted then they should follow this up. It annoys me that companies tell you unless you had insurance its your bad luck if it gets damaged. They have an obligation to fufuill their end of the contract, ie deliver good intact, if they can't do that through no fault of yours then they should compensate you. End of story.
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