Quote:
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Originally Posted by warren77
Shows that Ford techs (in the most part) just rely on error codes and not on some common sense.
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My conversation with the service department
ME- "have you seen anything like this before?"
SERIVCE- "No"
ME - "Ok Ill bring the car in next fortnight, but do me a favour, ring around and do some research, that way you can get a head start on the problem, get an idea of what it maybe"
SERIVCE- "it doesn't work that way, we need the car, we have to see what the computer is telling us about the problem"
ME- "I can tell you what the problem is, and you just need to make a few phone calls"
SERIVCE- "no we cant, everything is on computer, we can't just ring up and find out, it's not done that way anymore"
....
I can ring any service department in the country right now and ask them a question. The power of enquiry and conversation is a basic human function.
No problem has ever been fixed by a bunch of people all over the country side, working independently and not communicating with one-another.
IT DOES NOT NEED TO BE AS HARD AS THIS!!
