Quote:
Originally Posted by GTLEGEND
Parts are the property of who ever pays for the repair, not the customer.
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Wrong.
Give Fair Trading a call if you'd like clarification.
I tripped over this when I started my own business 25 years ago. The customer has paid for the parts, even if they're broken, they remain their property.
Whoever is paying for replacement parts doesn't alter the fact that the customer has paid for the original parts.
I have no idea what the legislation says about unsafe airbags, there's likely an exemption as there's a recall, so they wouldn't have to return those. But they most certainly should return the original wheel.