HI there with your trans issue although i havent noticed it in mine but is new and i am still running the engine in.
Most new cars will hold gears a little longer this is to warm the engine up quicker very normal. harsh gear changes shouldn't happen though, but there is a difference from a harsh(clunk) to a very positive shift. hope this helps if u need any more help just ask i work on alot of late model euro cars.
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2010 Mondeo Zetec TDI
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