Quote:
Originally Posted by ssanjeev
Thanks mate, lodging a claim in vcat, dealership is now moving to get this resolved, had the car for an additional 3 days and after swapping a whole bunch of parts. Ford CRC is really useless, interestingly seems to be no manager ever to discuss a case opened for so long.
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This really bothers the heck out of me. This is supposed to be a global car and I have no doubt that this issue is occurring and has been resolved all over the world.
Ford as a global entity should be putting knowledge base systems in place that allow their dealers to input symptoms and view other cases around the world and what was done to fix them. Instead they leave the dealers to clutch at straws replacing various parts to see if it fixes the issue. The biggest problem with this is that when the warranty is up it is us the owners that pay for all the unnecessary parts changes.
We live in an information age and Ford (as well as other manufacturers no doubt) need to catch up.