You need to ring Ford Customer Service (FCS)and keep on being the proverbial 'squeaky wheel'. Quote some of the actions in these forums. I've found FCS response to be quite good almost to the extent of being annoying. Tell them if need be that your friends were thinking about purchasing this 'great looking' car but after seeing your problems are now looking elsewhere. Be creative and threaten if need be but do it lightly.
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MA Mondeo
SZ Territory Titanium - >400,000 km
VF SSV Redline
BiTurbo Ranger XLT
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