AFF Technical Resources
 


Go Back   AFF Technical Resources > Content > Ford News > 2012

2012 Ford news from the year 2012.

Old 28-12-2012, 09:30 AM
3
Chairman & Administrator
 
Scored: 6
Views: 1,409
Emergency Assistance a Ford first for Australia in all-new Ford Kuga

October 18 2012

Emergency Assistance can help connect vehicle occupants with emergency services following an accident, providing vehicle location and open line communication.
SYNC Emergency Assistance means there is no worry about renewing or paying for any kind of monthly or yearly fees
SYNC Emergency Assistance technology is already available in more than 4 million Ford vehicles globally

Ford Australia has today announced that a SYNC-based Emergency Assistance system will be available on the all-new Ford Kuga when it goes on sale next year.

A vehicle-based, no-cost, non-subscription call-for-help system, Emergency Assistance (named 911 Assist in North America) is already available in more than 4 million Ford vehicles globally, providing owners peace of mind when travelling.

“We’re really excited about this technology as it provides real peace of mind for our customers,” according to Ford Australia President and CEO, Bob Graziano. Emergency Assistance works by delivering a critical voice message to operators, indicating that a vehicle has been involved in an accident and opens the line for hands-free communication.

“Ford’s Emergency Assistance system has already proved itself as a life-saver in other parts of the world and we expect our customers here to appreciate this level of reassuring in-car connectivity,” Graziano said.

Graziano said the Emergency Assistance system was built on SYNC, Ford’s customer-focused connectivity technology. SYNC is Ford’s voice-activated hands-free-in-car communications and entertainment system for mobile phones and digital media players that allows the driver to make and receive calls and play music from digital devices.

“Since 911 Assist (SYNC’s North American version of Emergency Assistance) was launched in 2008, we have heard many remarkable stories about how the technology made a difference for people in their time of need,” Graziano said.

“It’s a tangible system that we think our customers will appreciate, particularly given the huge distances people often travel in Australia by car.

“Australians love their SUVs and the compact SUV market is one of the fastest growing segments in the country so we think SYNC Emergency Assistance will resonate with our Ford Kuga customers.”

Ford’s Director Europe, Asia Pacific and Africa, Connect Services, Ed Pleet, said Australia was the first country in the Ford APA region to announce Emergency Assistance.

“Systems like SYNC Emergency Assistance are a significant feature for our customers in the region,” he said. “It is our goal to provide a smart in-car experience that our customers demand and have Ford take the lead in pursuing a new era of in-car connectivity in Australia.”

How it works
Emergency Assistance delivers a critical voice message to operators, indicating that a vehicle has been involved in an accident and opens the line for hands-free communication.

The Ford SYNC Emergency Assistance system uses the driver’s own mobile phone and runs in the background once the phone is properly paired with SYNC.

After the one-time set-up, the phone connects with SYNC every time the driver enters the vehicle with his or her phone and the phone is turned on.

Should an accident occur in which an air-bag deploys or the emergency fuel pump shut-off is activated, the feature uses SYNC hands-free phone capabilities to connect the driver directly with an emergency service through the paired phone.

Before initiating the emergency call, the vehicle’s SYNC system will provide a 10-second window to allow the driver or passenger to decide whether to cancel the call. If not manually cancelled within the 10-second window, SYNC will place the emergency call.

If an accident occurs while a connected phone is being used for a normal call, the Emergency Assistance system can end that call and dial the emergency services. Also, incoming phone calls will not interrupt communication between vehicle occupants and emergency responders.

Should an occupant not be able to communicate with the operator, an introductory message tells the emergency operator that an accident has occurred and the system can provide GPS location digits in the voice message if needed.

The extent to which users have to maintain SYNC Emergency Assistance is limited to the one-time set-up.

A prompt occurs the first time a phone is paired with the system that asks if the owner wants to set SYNC Emergency Assistance for all paired phones. Once turned on, it remains that way unless the customer decides to turn the feature off.

 

 

Extras
New Article
Article Closed

2012
« Previous | Next »
You have already voted:

No comments for this article.
Be The First

Posting Rules
You may not post new articles
You may not post replies
You may not post attachments
You may not edit your posts

Smilies are On
[IMG] code is On
HTML code is Off



Portal > Content > Ford News > 2012

All times are GMT +11. The time now is 10:55 PM.


Portal By vbPortal Version 3.8.3
Copyright ©2000 - 2024, vbPortal. All Rights Reserved.